Town & Country Real Estate Merrylands Privacy Statement
Effective Date: January 2026
At Town & Country Real Estate Merrylands, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Collection of Personal InformationWe may collect personal information from you when you:• Enquire about buying, selling, leasing, or managing property • Attend inspections or open homes • Submit rental applications • Engage us to sell, purchase, lease, or manage property • Subscribe to our marketing communications • Contact us through our website, email, telephone, or social media channels
The personal information we collect may include:• Name • Address • Telephone number • Email address • Date of birth • Identification documents • Employment and income information • Rental history • Bank account details • Property ownership information • Any other information relevant to providing our services
2. Purpose of CollectionWe collect, hold, use, and disclose personal information to:• Provide real estate sales, leasing, and property management services • Assess tenancy applications • Verify identity • Manage landlord and tenant relationships • Conduct property inspections • Prepare contracts, leases, and related documentation • Communicate with clients and prospective clients • Comply with legal and regulatory obligations • Market our services and properties (where permitted by law)
3. Disclosure of Personal InformationWe may disclose your personal information to:• Property owners and landlords • Purchasers and vendors • Tenancy database operators (where permitted by law) • Tradespeople and contractors • Solicitors, conveyancers, and legal advisers • Financial institutions • Government agencies and regulatory authorities • Service providers who assist us in operating our business We will only disclose personal information where reasonably necessary for our business activities or where required or authorized by law.
4. Website and CookiesOur website may use cookies and analytics tools to improve user experience and monitor website performance.Information collected may include:• IP address • Browser type • Device information • Pages visited • Time spent on the website You may adjust your browser settings to refuse cookies; however, some website features may not function correctly.
5. Direct MarketingWe may use your contact details to provide information about properties, services, market updates, and promotions that may be of interest to you.You may opt out of receiving marketing communications at any time by:• Clicking the unsubscribe link in emails • Contacting us using the details below
6. Security of Personal InformationWe take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.These measures may include:• Secure electronic storage systems • Password-protected databases • Restricted staff access • Secure disposal of records when no longer required
7. Access and CorrectionYou may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.Requests should be made in writing using the contact details below.
8. ComplaintsIf you believe we have breached your privacy rights, you may submit a complaint to us in writing.We will investigate your complaint and respond within a reasonable timeframe.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner via:OAIC Website
9. Contact UsTown & Country Real Estate MerrylandsAddress: Shop 3/254 Pitt St, MerrylandsPhone: 0413 764 648 or 0404 987 986Email: info@townandcountryrealestate.com.au
10. Changes to This Privacy StatementWe may update this Privacy Statement from time to time. The current version will be available on our website.